Library Assistant II (Billing Coordinator), Help Center, Multimedia and Access Services Department

Job no: 498933
College / VP Area: Vice Provost for Libraries
Work type: Staff
Location: Newark
Categories: Libraries & Museums, Full Time

Description of Position

Pay Grade: 26N

The University of Delaware Library, Museums and Press seeks a detail-oriented individual to assist users at the Help Center and coordinate the billing of Library materials for the Library, Museums and Press. Provide backup service desk coverage for the Education Resource Center and serve as the operational contact for the branch libraries, including the Physics Library and Chemistry Library on the Newark campus, and the Marine Studies Library on the Lewes campus. This is a 12-month, full-time, nonexempt position.

Major Responsibilities:

  • Act as primary contact for billing questions from library borrowers. Discuss overdue notices and explain library policies and procedures regarding the circulation of the collection. May include in-depth auditing to determine all material currently charged to the individual and the amount owed on their account. Process billing forms for University student borrowers via UDSIS and for non-University student borrowers via PeopleSoft. Create and process bills on an as needed basis for the Student Multimedia Design Center, Education Resource Center (ERC), and Interlibrary loan. Process Interlibrary Loan invoices. Act as a liaison between Interlibrary Loan, the University’s Cashiers Office, Library Administrative Services, and borrowing institutions.
  • Provide services at the Help Center desk. Duties include: checking books, ILL, equipment, and film and video collection on-hold materials in and out; providing information services using electronic resources, including demonstrating basic search techniques in DELCAT Discovery; interpreting policies and procedures for library users; assisting users with print release stations, printers, and scanners; assisting instructors and students with using course reserve services.
  • Ensure that the branch libraries are open and accessible, the collection and space are maintained, and maintain departmental relationships to communicate information about branch library operations, including relationships with the Library liaisons in those subject areas.
  • Other Duties as assigned.

 Qualifications:

Required:

  • High school diploma or GED and two to three years of related experience.
  • Working knowledge of library records, automated library systems and other specialized library databases, and procedures in specific library operations.
  • Ability to perform difficult bibliographic searches and to research challenging citations in a variety of library databases and the Internet.
  • Demonstrated ability to work with complex transactions and to perform detailed and accurate work while dealing with frequent interruptions.
  • Ability to follow complex instructions, to work independently and to devise solutions to problems. Strong organizational skills.
  • Ability to communicate effectively and interact well with people of all ages and diverse backgrounds.
  • Experience using standard computer software programs for word processing, spreadsheets, databases, and Web-based applications.

Preferred:

  • Previous customer service experience. Experience as billing coordinator or a similar role.

Physical Requirements:

  • Must be able to lift, with or without assistance, boxes of books and supplies weighing up to 50 pounds, push and pull full book carts weighing up to 250 pounds, and bend and reach to place books and journals on library shelves ranging from 3 to 90 inches high.

Work Hours: The standard workweek is Sunday, 10:30 am – 7:00 pm and Monday – Thursday, 8:30 am – 5 pm. Hours may vary for winter and summer sessions and semester breaks.

General information: The University of Delaware Library, Museums and Press is committed to student success, scholarly research and inclusive excellence. The Library is strongly committed to fostering diversity within our community. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion, and will assist us to expand our capacity for diversity in the broadest sense. See: library.udel.edu/

The Help Center is comprised of 6 staff that assist library users access multimedia equipment and print and electronic resources to support the teaching and research needs of the University’s faculty, staff and students, as well as those of the broader scholarly community, and the residents of Delaware.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

Applications close: Open until filled

Posted: 6/9/22