Technological Assistant and Safety Officer

Position Description

Responsibilities:  Under the general supervision of the Adult Services Manager, employee will be in charge of assisting patrons and staff with all technology questions.  Other responsibilities will be upholding and enforcing library policy, acting in best interest of safety of the public and staff, and providing welcoming, effective service to the public.

Duty 1:  Technological Assistant and Patron Services

  • Responsible for providing a full range of technology services to the public in person, by phone and online via video chat platforms, while ensuring patrons receive the highest possible customer service.
  • Evaluates needs of the library technology equipment and network requirements on a regular basis; recommends new equipment, procedures and technologies to improve the library services.
  • Assists library patrons with standard technology usage questions to include special requests (example: how to setup wireless printing); assist patrons with faxing and scanning documents; maintains quality public relations, advising patrons of library programs, procedures, and policies.
  • Teaches patrons and staff how to use commonplace digital resources, services and devices.
  • Schedules and holds patron appointment for resume building, job applications and other special requests.
  • In coordination with the programming specialist, teaches computer and technology classes, to include but not limited to: Gmail basics, How to start using online banking, Microsoft Word basics, Crash course excel, How to use Google Drive, How to use Library Apps, taxes and you, and miscellaneous instructions on how to organize files and apps.
  • Develops local instructions, physical and virtual displays for using digital resources and devices (example: administrate, post and answer questions through social media and ask a Librarian platforms).
  • Refers customers to supplemental technology training resources both within and outside the library.
  • Manages all of the library’s computers; diagnose and resolve computer issues, including malfunctions, or user error and prepare computers for software updates.
  • Works at the Circulation Desk as needed. Checks library material in and out. Shelves library material. Performs related duties as required.
  • In coordination with the Media Specialist, composes and prepares marketing materials on Technology classes, instructions and flyers, while clearing them with the library management before release.
  • In coordination with the Community Outreach Liaison, communicates with patrons and community members to help improve library technology services through outreach activities.
  • Deals tactfully and courteously with the public and staff personnel. Upholds all confidentiality rights of staff, patrons and patron records.

Duty 2: Safety Officer

  • Responsible for maintaining a safe and secure environment, interacting with patrons in a positive and professional manner, and preparing, reviewing and validating safety and security operations.
  • Maintains open channels of communication to ensure policies are understood and properly enforced.
  • Contacts medical personnel in emergency situations and provides first aid or CPR for stabilization until appropriate staff arrives.
  • Monitors the quality of the security and safety programs and recommends changes to improve them.
  • Conducts security inspection, monitor patron activities to ensure compliance with library policies, investigate and report suspicious activities to the proper authorities, and respond immediately to emergency situations, i.e., fire alarms, security alarms, and first aid calls.
  • Responsible for interacting with users in a positive and professional manner, assist and provide information and directions.
  • Responsible for preparing, reviewing and validating official security documents, records and verifies the accuracy of library statistics and recommends policies and procedures changes when appropriate to maintain an effective operation and quality service.
  • Patrols consist of walking through all library rooms and outside of building to detect suspicion circumstances, signs of intrusion and security of both public and emergency doors. Patrols also consist of checking staff spaces, opening and securing spaces on schedule, and conducting head counts as required.

Knowledge, Skills and abilities:

  • Strong public service attitude and ability to relate to and communicate with library patrons.
  • Initiative, creativity, flexibility, resourcefulness and good judgment as well as writing, communication and keyboarding skills.
  • Ability to communicate effectively with patrons of all ages in person, over the telephone and via internet platforms (Skype, Zoom, FaceTime, ect…); able to follow complex instructions.
  • Strong ability to establish and maintain effective working relationships with superiors, associates, volunteers, officials of other agencies, and the general public, including during times of high stress.
  • Mature judgment required to make appropriate decisions and to negotiate with irate patrons in a firm and diplomatic manner.
  • Demonstrated ability to accomplish timely and high quality work, handle a variety of duties, adapt to changing demands and priorities while working successfully in a team environment.
  • Ability to work with computers and various software applications.
  • Ability to load and troubleshoot software and provide equipment maintenance at an intermediate level.
  • Proficient in Google services including Google Drive, and Gmail; familiar with a variety of email platforms
  • Grasp the basic search concept of the DLC app and online catalog
  • Basic use of Apple and Android technology – phones, tablets, computers and Social media use- Twitter, Facebook, and Instagram platforms.

Physical demands:

  1. Sitting, kneeling, standing, walking, climbing stairs and stooping.
  2. Talking and hearing; including using the telephone while earning a mask.
  3. Far vision at 20 feet or further; near vision at 20 inches or less.
  4. Lifting and carrying up to 50 pounds, handling, processing, reading, and shelving books.
  5. Pushing and pulling objects weighing 60-80 pounds on a book cart.
  6. Mobility: travel to meetings and programs outside the library.

Mental requirements:

  1. Communication skills; both written and oral
  2. Ability to comprehend and follow instructions with minimal oversight.
  3. Time management skills; set priorities and meet assigned deadlines.

Education and experience:

  1. High school diploma required. College degree preferred.
  2. Keyboarding and computer experience.
  3. Knowledge of proficient use of Microsoft software, Windows, NT server software, and the Internet.


Anticipated salary is $15 an hour; final wages are determined by library board of directors and are negotiable depending on qualifications & experience.

To apply: attach resume and cover letter to an email with the subject “Application for Technological Assistant Position” and send to Milford.Library AT Apply before end of the day April 1, 2021.

posted: 3/10/21