Library Assistant III, Collections Sharing and Delivery
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The University of Delaware Library, Museums and Press invites applications for the position of Library Assistant III in the Collections Sharing and Delivery unit. This position reports to the Coordinator, Collections Sharing and Delivery.
Collections Sharing and Delivery (CSD), a unit within the Collections and Resource Sharing Department, works with libraries around the world to borrow and lend research materials. The unit receives and processes over 80,000 interlibrary loan requests annually, and also provides a variety of delivery services for users on- and off-campus. The team fulfills over 90% of the requests submitted by University of Delaware researchers with a rapid turnaround time and takes pride in locating and delivering rare and difficult to obtain items.
- Coordinate the borrowing of library materials from other libraries on behalf of University of Delaware Library users. Search WorldCat and other databases for materials and submits interlibrary loan borrowing requests using OCLC ILLiad. Research incomplete citations and investigate potential lenders for requested items as needed. Monitor request queues to make sure items have been received from lending libraries and communicate with other libraries to follow up on request statuses. Maintain current awareness of Department policies and procedures to ensure adherence to U.S. copyright law.
- Process incoming interlibrary loan materials and prepare them for users, including verifying that the correct items have been received and recording due dates for borrowed returnable items. Communicate with other libraries to resolve problems. Process materials being returned to other libraries. Prepare packages for mailing during peak periods or in the absence of student assistants.
- Serve as the Collections Sharing and Delivery unit’s primary liaison with University of Delaware researchers. Assist library users with inquiries and perform troubleshooting via telephone, email, online chat, and in person for patrons experiencing difficulty with requesting materials or retrieving electronic documents. Interpret library policies and procedures for users. Communicate with users about the status of their requests.
- Maintain the department’s patron record database, reviewing incoming new users and determining eligibility for services. Work with staff in the Access Services Unit to resolve problems with incomplete or expired records.
- Review and search incoming Article DELivery Service, Distance Learning DELivery Service, and intercampus requests as needed. May assist with scanning articles for users during peak periods.
- Process interlibrary loan lending requests, including call number searching in DELCAT Discovery, during times of peak volume.
- Perform other job-related duties as assigned.
- High school diploma or GED and three to five years of related experience, or Bachelor’s degree and one to three years of related experience;
- Specialized knowledge of library records, automated library systems and other specialized library databases, and procedures in specific library operations;
- Ability to perform difficult bibliographic searches and to research challenging citations in a variety of library databases and the Internet;
- Ability to work with requests in a variety of foreign languages;
- Demonstrated ability to work with complex transactions and to perform detailed and accurate work while dealing with frequent interruptions;
- Ability to resolve discrepancies and follow up on outstanding activities;
- Ability to follow complex instructions, to work independently and to devise solutions to problems;
- Strong organizational skills;
- Ability to communicate effectively and interact well with people of all ages and diverse backgrounds;
- Experience in using standard computer software programs for word processing, spreadsheets, databases, and Web-based applications.
- Two years of college education, to understand the research value and scholarly use of library materials;
- Previous customer service experience;
- Familiarity with modern foreign language(s) and experience in interlibrary loan.
- Must be able to lift, with or without assistance, boxes of books and supplies weighing up to 50 pounds, push and pull full book carts weighing up to 250 pounds, and bend and reach to place books and journals on library shelves ranging from 3 to 90 inches high.
General Information: The University of Delaware Library, Museums and Press is committed to student success, scholarly research and inclusive excellence. The Library is strongly committed to fostering diversity within our community. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion, and will assist us to expand our capacity for diversity in the broadest sense. The Library collaborates with strategic campus partners to achieve these priorities, as well as with national professional organizations.
Work Hours: Monday-Friday, 8:30 am – 5:00 pm
Notice of Non-Discrimination, Equal Opportunity and Affirmative Action
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.